Senior User Researcher

Permanent, Glasgow or London

Job Type: Part Time (3 days a week) Permanent

Salary : £50,000 to £60,000 per annum pro-rata

Location: Glasgow or London

Note: Because of COVID 19 we are working remotely with no plan to return to the office any time soon. Staff have the option to use the office occasionally whilst maintaining physical distancing and other implemented safety measures on a purely voluntary basis. You would be expected to make the commute into the office at least a few days a week longer term assuming it is then safe to do so.

Role summary

Our approach at Digirati is to put user needs at the heart of decision making. User researchers help the team and our clients to build a deep understanding of their users so we can design and deliver the products and services that their users need.

The Senior User Researcher is a key member of the User Experience team and supports product managers by generating new and useful user insights. They work closely with UX designers and developers to iteratively improve products and services for users.

The Senior User Researcher is responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research. As a Senior User Researcher you will be experienced in using a variety of user research methods to reveal actionable insights.

You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.

You will need to be confident in explaining user needs to both the Digirati team and our clients, and acting as a persuasive advocate for those needs.

You will have experience with and be comfortable working with agile development teams. You will be able to introduce user research practices into a team, working alongside the Head of User Experience to strengthen a user centred culture, and continually monitor and improve practices.

Key responsibilities

  • Working with the Head of User Experience and Product Managers to develop and advocate appropriate research strategies to understand user needs for a product or service, and to continually test and improve these.
  • Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.
  • Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of products and services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
  • Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a product or service.
  • Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
  • Designing, executing and analysing quantitative surveys.
  • Leading colleagues to analyse research data and synthesis findings so that research is shareable and traceable.
  • Effectively communicating user research findings to the team and our clients, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports, etc).
  • Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • Working closely with the Head of User Experience and Product Managers to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use the products and services we design and build.

Skills and experience

  • Demonstrable knowledge, experience in and passion for user centered design practices for digital.
  • Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
  • Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
  • Strong understanding of strengths and limitations of different research methods.
  • Proven experience of presenting user research findings in a wide variety of formats and contexts.
  • Proven experience introducing and establishing user research practices in an organisation.
  • Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services.
  • Whilst Digirati work across many sectors, demonstrable experience in Cultural Heritage and Academia would be beneficial.


Characteristics, attitudes & behaviours


  • You’re a confident communicator, both written and verbal across all levels of Digirati and with clients.
  • You can relay complex ideas and information to non-specialist stakeholders in a concise manner

Planning and organisation

  • You self-manage and demonstrate the ability to stay organised, with a methodical and disciplined approach managing your own time well and communicating impediments and issues early
  • Keep track of your own workload and make effective use of your time
  • Keep appropriate people well informed of plans and progress
  • You take ownership of your work and accountability for your actions
  • Commit to realistic deadlines

Be resilient and flexible

  • Look for, and embrace, new ways of doing things
  • Stay positive
  • Flexible to client and business needs including working onsite when required - currently all Digirati employees are working from home

Think creatively and analytically

  • Have an aptitude for innovative problem solving, taking a structured approach and being capable of explaining the rationale behind your decisions
  • You proactively seek out solutions, seeking guidance and input from team

Continuous improvement mindset

  • Pursue and embrace development opportunities for yourself
  • Develop a deep understanding of the business domain in which you’re working
  • Be willing to accept new challenges to stretch your abilities

Manage relations and teamwork

  • Ability to work internally and externally to influence clients and colleagues in the direction of success
  • Quickly build rapport with others, build strong relationships
  • You work in an open transparent manner allowing others to collaborate more easily
  • Display an empathetic, open-minded approach when collaborating with customers and colleagues, listening to, and understanding, the views of others
  • You’re approachable and helpful and someone who is an enthusiastic team member, encouraging colleagues and helping others to learn and develop


About Digirati


To apply please send a CV and Portfolio of work to


The perks

  • Research, Development & Learning (RDL)

    Each individual's RDL programme is unique and designed in collaboration with your line manager. You might spend this time doing formal certification, contributing to open source software or evaluating a new technology or mastering a framework you already know. We are extending this further to provide a scheduled day per month for the wider team to work collaboratively together on areas relevant to their skill sets and interests.

  • Bonus Scheme

    There is an annual bonus scheme based on personal performance and company profitability.

  • Pension Scheme

    Digirati will match your personal contribution to your pension by up to 5%.

  • Referral Programme

    Employees will receive a £500 bonus if they refer a fellow employee who successfully completes their probation period.

  • Working from Home

    Employees will spend the majority of their time in the office but there is some scope for working from home at managerial discretion.

  • Flexitime

    Client schedules permitting we can be flexible when employees start and end work.